Information on how to make a complaint

We have compiled some frequently asked questions about the role of our office in the police complaints process to help you. Read them here

COMPLAINTS ABOUT THE POLICE AND CRIME COMMISSIONER

The appropriate authority for complaints made against the Police and Crime Commissioner is the Police and Crime Panel. The Panel has delegated authority for the initial receipt of complaints to the Chief Executive of the Office of the Police and Crime Commissioner. Complaints received which are about the conduct of the Commissioner will be referred to the Police and Crime Panel.

Complaints should be sent to:

PCP Legal Adviser
Barnsley MBC
Town Hall
Church Street
Barnsley S70 2TA
Email: [email protected]

COMPLAINTS ABOUT THE CHIEF CONSTABLE

The Police and Crime Commissioner (PCC) is responsible for recording and investigating complaints against the Chief Constable. In dealing with complaints about the Chief Constable, the PCC will follow the statutory guidance issued by the IOPC and in line with the Police (Complaints and Conduct) Regulations 2012. All complaints must be in writing to the Chief Executive at the following address:

Chief Executive
Office of the Police and Crime Commissioner for South Yorkshire
Ground Floor
Carbrook House
Carbrook Hall Road
Sheffield
South Yorkshire
S9 2EH
Email [email protected]
Telephone 0114 296 4150

Complaints may also be made to the Independent Office for Police Conduct via their website www.iopc.gov.uk or by telephone on 0300 020 0096. In certain circumstances, the PCC is required to refer matters to the IOPC.

COMPLAINTS ABOUT POLICE OFFICERS AND POLICE STAFF

The Police and Crime Commissioner does not hold responsibility for complaints against police officers or staff who work for South Yorkshire Police. Complaints of this nature must be sent to:

South Yorkshire Police Professional Standards Department
Unit 20
Sheffield 35A Business Park
Churchill Way
Sheffield
S35 2PY
Email [email protected]
Or telephone South Yorkshire Police on 101

COMPLAINTS ABOUT OPCC STAFF AND VOLUNTEERS, COMPLIMENTS AND COMMENTS

If your complaint is about an individual member of the Police and Crime Commissioner’s staff (other than the Chief Executive), a member of the Commissioner’s Independent Panel’s or Advisory Panel’s, please write to or email the Chief Executive at: