IDAS provide the community based Sheffield Domestic abuse service.  There is a range of services for all victims (women and men) of domestic abuse and sexual violence, who are aged 16 years and over.

Call the free Sheffield Domestic Abuse Helpline provided by IDAS for local support and information Monday to Friday from 8am to 8pm, Saturday, Sunday, and Bank Holidays 11am – 8pm: 0808 808 2241.

Remember, always dial 999 in an emergency.

In addition to the helpline and live chat facility the service offers a range of services which includes : –

  • A holistic assessment to identify your support needs and risk of domestic abuse.
  • Safety planning & crisis intervention
  • IDVA (Independent Domestic Violence Advocacy) support and advocacy at the MARAC (Multi Agency Risk Assessment Conference)
  • Community based 1:1 support and safety planning.
  • Group programmes to help you overcome the harmful impacts of abuse.
  • Support if you are going through criminal or civil proceedings.
  • Practical support and advice; including housing, benefits, legal services, schools.
  • Help to secure your home via our Sanctuary /Target Hardening scheme.
  • Using a multi agency approach with both statutory and non statutory organisations to provide support, this may include referral to or sign posting to other agencies; BME services, mental health, drugs and alcohol, counselling, housing, advice centres and legal services.

All staff are trained to deliver specialist support, working in partnership with multiple agencies and the service user, with the aim of increasing the safety of the individual and their dependents.

You can talk to us about the abuse and work through which services might work best for you with an experienced helpline worker.

The helpline offers:

  • Advice, support and safety for people experiencing domestic and sexual abuse/harassment
  • Advice and support on keeping yourself safe.
  • A service to women, men, children, young people, practitioners and worried family members
  • Up-to-date access to services in Sheffield and available refuge spaces

Or you can also email [email protected]. Interpretation and translation can be arranged if needed.

IDAS also operate an online chat facility – this is available everyday between 4pm and 6pm at

Outside of the above hours for the helpline and online chat facilities call the National Domestic Violence Helpline on 0808 2000 247 (available 24 hours a day, 7 days a week)

Further advice for support services that are available can be accessed via the following links:

Domestic abuse | Sheffield City Council

Sheffield Domestic Abuse – Co-ordination Team (

Understanding Domestic Abuse | Sheffield Domestic Abuse (

Sheffield-Domestic-and-Sexual-Abuse-services-flyer-May-2023.pdf (